PRIVACY POLICY
Updated January 2026
Thread Bank respects the privacy rights of its customers. This privacy policy describes how we collect, protect, use, disclose, and retain information we receive online from customers and website visitors. By using our site, you consent to this privacy policy.
Information Collection
We collect information from you when you log in to your account online or visit our site anonymously without logging in. Regardless of how you visit our website, we use “cookies” and/or other tracking devices to enhance your experience and gather information, such as Internet Protocol (IP) address, browsing history, search history, and your interaction with our website.
When you log in to your account, complete a form, enter a contest or sweepstakes, respond to a survey or communication, or participate in another site feature, we may ask for and collect information from you, such as your name, personal identifier, identification number (such as Social Security number or driver’s license number), date of birth, email address, mailing address, phone number, or other information.
Information Protection
We implement a variety of security measures to maintain the safety and confidentiality of your personal information, such as maintaining it behind secured networks, allowing access to it by a limited number of persons who have special access rights to such systems, and implementing data masking protocols. When you utilize Online Banking, Bill Pay, Business Bill Pay, or otherwise access your personal information, we offer the use of a secure server.
Information Use & Disclosure
We use your personal information for a number of business purposes, including but not limited to the following:
- To provide you with information about products or services that you request from us.
- To provide you with email or SMS alerts, event registrations and other notices concerning our products or services, or events or news, that may be of interest to you.
- To carry out our obligations and enforce our rights (including for billing and collections) arising from any contracts between us.
- To analyze and improve the website, web application, or mobile application experience for customers and website visitors, and to present content to you.
- For testing, research, analysis and product development.
- As necessary or appropriate to protect the rights, property or safety of us, our customers, or others.
We may disclose your personal information to third parties for one of the business purposes outlined above. Before we disclose personal information to a third party for a business purpose, we enter a contract with that third party that describes the business purpose, requires the third party to keep the personal information confidential, and prohibits use or disclosure of personal information for any purpose other than the business purpose(s) specified in the contract.
Thread Bank does not sell your personal information to third parties.
Information Retention
We will retain your personal information only for as long as reasonably necessary to fulfill the purposes for which we collected it, including satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal information; the potential risk of harm from unauthorized use or disclosure of your personal information; the purposes for which we process your personal information and whether we can achieve those purposes through other means; and the applicable legal, accounting or reporting requirements. When we have no further business need for your personal information, we will either delete or anonymize it. (If deletion or anonymization is not immediately possible, we will securely store your personal information and isolate it from any further processing until deletion or anonymization is possible.)
Policy Changes
We reserve the right to change this privacy policy and any of the practices described in it at any time. If we decide to change this privacy policy, we will post the revised policy on this page. Policy changes will apply only to information collected after the date of the change.
PRIVACY NOTICE
Updated April 2024
WHAT DOES THREAD BANK DO WITH YOUR PERSONAL INFORMATION?
Why?
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What?
The types of personal information we collect and share depend on the product or service you have with us. This information can include:
- Social Security Number and account balances
- Account transactions and checking account information
- Transaction history and wire transfer instructions
When you are no longer our customer, we continue to share your information as described in this notice.
How?
All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Thread Bank chooses to share; and whether you can limit this sharing.
| Reasons we can share your personal information: |
Does Thread Bank Share? | Can you limit this sharing? |
| For our everyday business purposes—such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus |
Yes | No |
| For our marketing purposes to offer our products and services to you | Yes | No |
| For joint marketing with other financial companies | Yes | No |
| For our affiliates’ everyday business purposes information about your transactions and experiences | No | We don’t share |
| For our affiliates’ everyday business purposes information about your creditworthiness | No | We don’t share |
| For our affiliates to market to you | No | We don’t share |
| For nonaffiliates to market to you | No | We don’t share |
Questions?
Call 423-272-2200 or go to thread.bank.
What We Do
How does Thread Bank protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does Thread Bank collect my personal information?
We collect your personal information, for example, when you:
- open an account or apply for a loan
- give us your contact information or pay us by check
- provide your mortgage information
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Why can’t I limit all sharing?
Federal law gives you the right to limit only:
- sharing for affiliates’ everyday business purposes
- information about your creditworthiness
- affiliates from using your information to market to you
- sharing for nonaffiliates to market to you
State laws and individual companies may give you additional rights to limit sharing.
Definitions
Nonaffiliates
Companies not related by common ownership or control. They can be financial and nonfinancial companies. Thread Bank does not share with non-affiliates so they can market to you.
Joint Marketing
A formal agreement between nonaffiliated financial companies that work together to market financial products or services to you. Our joint marketing partners include Insurance companies & Econocheck.
CALIFORNIA CONSUMER PRIVACY ACT NOTICE
The California Consumer Privacy Act, the California Privacy Rights Act, and their implementing regulations (commonly referred to as the “CCPA”) give you additional rights regarding your personal information. Please click on the link below to access our California Privacy Policy.