frequently asked questions
For Thread Bank’s locations and hours, click here.
Click here to see our hours of operation and branch locations.
Thread Bank accounts are FDIC insured to the legal maximum of $250,000 for each ownership category.
For media inquiries, please click here.
Fore general inquiries, please click here.
Thread Bank leverages Thomson Reuters’ Confirmation solution. Visit www.confirmation.com for more information.
Email us at support-fraud@thread.bank.
Thread Bank partners with a third-party check provider to make ordering checks for your manual check writing needs easy and convenient. Checks are customizable, with many designs to choose from for both your personal and business needs. When placing an order, you will need to provide the Thread Bank routing number and your account number. To reorder checks, please email us at customerservice@thread.bank.
Our VISA® Debit/Check Card gives you access to ATM locations nationwide and you can make purchases online and instore at merchants that accept VISA worldwide. ATM machines are also available at each of our branch locations to serve customers 24-hours a day, 7 days a week.
To report lost, stolen or suspicions activity on your legacy Thread bank debit card, please call: 423-921-9900 during business hours or call 800-554-8969 anytime. A representative will assist you with blocking your card and preventing further charges from being applied to your account.
Contact us at 423-272-2200 to speak with a customer service representative.
Account opening is by invitation only at this time. Request an account by clicking here.
Yes!
Yes. Thread has an iOS and Android app for both personal and business account holders.
To report lost, stolen or suspicious activity on your new Thread bank debit card, please call: 833-852-1519 during business hours. A representative will assist you with blocking your card and preventing further charges from being applied to your account.
Email us at support-personal@thread.bank.
Email us at support-business@thread.bank.
If you are having trouble logging in with your credentials, make sure you are selecting the correct digital bank solution.
Users of Thread’s legacy business and personal checking through Fiserv will need to select login > legacy logins > and then choose from either personal or business checking.
Users who leveraged the legacy Thread.Bank application will select login > legacy logins > and then thread.bank.
Users of Thread’s new digital bank application will choose the login options located on the main login page. If you cannot remember your credentials, select the forgot username or forgot password option located on the login page. If you are still having trouble, please contact customer support at support@thread.bank.
Through the IND Thread Deposit Sweep Program for Unit Fintech Partnerships, available deposits will be “swept” (moved) into deposit accounts at one or more of our Program Banks. Cash deposits made to Program Banks are covered by Federal Deposit Insurance Corporation (“FDIC”) Insurance up to $3,000,000 inclusive of deposits you may already hold at the bank in the same ownership capacity. Note: Thread Bank is not responsible for monitoring the amount of deposits in any Program Bank. For more information about the program see the Thread Sweep Disclosure.
Our FDIC-insured IND Program Banks for Unit Fintech Partnerships as of April 2024 are listed here.
Yes. If an end user does opt out of one or more Program Banks, FDIC insurance may be reduced or forfeited. To opt out please contact us at customerservice@thread.bank.
Contact us using the ThreadConnect form here for more information.
Contact us using the ThreadConnect form here for more information.